Terms & Conditions
These Terms & Conditions apply to all purchases made through the official website of Hayes Essence.
By placing an order on our website, you agree to the Terms & Conditions outlined below. Please read them carefully before making a purchase.
Applicability
By accessing or using our website and services, you confirm that you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, you should not use our website or place an order.
Product Information
At Hayes Essence, we strive to provide accurate product descriptions, images, pricing, and availability information. However, occasional errors, inaccuracies, or omissions may occur.
We reserve the right to correct any errors, update information, or modify product details at any time without prior notice.
Orders & Payment
Orders are processed only after full payment has been successfully received and verified. Available payment methods may vary depending on your location and payment provider.
All prices displayed on our website are shown in the applicable currency at checkout and may include applicable taxes unless stated otherwise.
If a payment is declined, unauthorized, or unsuccessful, the order will not be processed.
Processing & Delivery
- Processing time: 24 to 72 hours
- Estimated shipping time: 5 to 10 business days depending on the destination and carrier availability
Please note that shipping times are estimates and may vary due to external factors such as courier delays, customs procedures, weather conditions, or peak periods.
Returns & Cancellations
Please review our separate Return & Refund Policy for detailed information regarding returns, refunds, and exchanges.
Orders that have already been processed or shipped cannot be cancelled.
Liability
Hayes Essence is not responsible for lost, stolen, or damaged parcels once tracking information confirms successful delivery to the address provided by the customer.
Customers are responsible for providing accurate shipping information at checkout. Any address corrections must be requested within 24 hours after placing the order.
We are not liable for delivery delays caused by incomplete or incorrect shipping information submitted by the customer.
Intellectual Property
All website content, including but not limited to text, graphics, logos, images, product designs, and branding materials, is the intellectual property of Hayes Essence and is protected under applicable copyright and intellectual property laws.
Any reproduction, distribution, modification, or commercial use without prior written permission is strictly prohibited.
Complaints Procedure
Customer satisfaction is important to us. If you have any questions, concerns, or complaints, please contact our support team in writing at:
We aim to respond to all inquiries within 5 business days.
Governing Law
These Terms & Conditions shall be governed and interpreted in accordance with applicable international consumer and e-commerce regulations.
Any disputes arising in connection with these Terms & Conditions shall be handled by the appropriate competent courts as required under applicable law.
Contact Information
📧 Email: info@hayes-essence.com
🕒 Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (PST)
By placing an order with Hayes Essence, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.