Return and Refund Policy
Return & Refund Policy
At Hayes Essence, we strive to provide all our customers with excellent service and a pleasant shopping experience. Our Return & Refund Policy has been created to ensure transparency and customer satisfaction under clear conditions. Please read the following information carefully before placing an order.
Return Guarantee on New Products
We offer a return guarantee on all new and unused products, excluding items purchased during promotional campaigns or sales periods. Sale items are excluded from our standard return policy.
Sale Items
Products purchased on sale or with promotional discounts are considered final sale items and are not eligible for refunds, returns, or exchanges, including sizing-related issues.
Return Shipping Costs
Customers are responsible for all return shipping costs. Hayes Essence does not reimburse shipping expenses related to returned items and cannot be held liable for any costs incurred during the return process.
Order Cancellation Policy
Once an order has been placed, it cannot be cancelled, modified, or refunded before delivery. This policy allows us to maintain efficient order processing and inventory management. If you wish to return an item after receiving it, you may do so in accordance with our standard return procedure.
Return Request Deadline
Return requests must be submitted within 14 days of receiving your order. Requests made after this period may no longer be eligible for approval.
Multiple Size Orders
Orders containing the same item in multiple sizes for fitting purposes are considered size-testing purchases and may not qualify for returns or exchanges. We strongly recommend consulting our sizing guide before placing an order.
Exchanges for Sale Items
Sale items are not eligible for exchanges, including exchanges due to incorrect sizing. Please carefully review product specifications and sizing information before purchasing discounted items.
Defective or Damaged Items
If you receive a defective or damaged item, please contact us immediately. Defective products may qualify for a replacement, exchange, or refund after inspection and approval.
Return Procedure
To request a return, please contact us by email at:
Once your request has been reviewed and approved, you will receive further instructions regarding the return process. Please note that returns submitted without prior approval may not be accepted.
Contact Information
For questions regarding returns, refunds, or exchanges, please contact our customer support team:
📧 Email: info@hayes-essence.com
🕒 Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (PST)
By placing an order with Hayes Essence, you agree to the terms outlined in this Return & Refund Policy.